M100 constantly pausing

Hi,

Melomania M100 keep pausing randomly and restarting. Fine indoors but outdoors is very frustrating/unusable. It does seem to be improved if I wear a hoodie. I reported this before and you replaced my earbuds but the same thing happens with new pair. I have now changed phone to a Google Pixel 9a and it still happens.

Also bought a pair for my wife and gave them to her yesterday for her birthday and she has just messaged saying: "I don't know why but it keeps stopping. Like it is still connected but just pauses the program... The sound is great".

Help would be great!

Thanks,

Neil

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